Financial Institutions Training Institute Ltd. (FITI) successfully conducted a three-day training programme on βππ«π’ππ―ππ§ππ ππππ«ππ¬π¬ππ₯ πππ§ππ ππ¦ππ§π (πππ)” for National Housing Development Corporation Limited, Bhutan employees from 08 to 10 June 2026.
The programme was designed as a practical, application-driven learning intervention to strengthen participantsβ understanding of grievance systems and equip them with the knowledge and tools to design, implement, and manage a structured GRM framework. It covered the full grievance lifecycleβfrom intake to closureβwhile integrating governance principles with real-life HR, rental, and allotment scenarios relevant to NHDCLβs operations.
Through interactive sessions, roleplays, case studies, simulations, DIY exercises, and group discussions, participants explored key areas such as grievance intake, record maintenance, investigation, resolution, tracking mechanisms, monitoring, ethics, and implementation planning. The training also emphasized communication, conflict resolution, confidentiality, fairness, and accountability in handling sensitive cases.
By the end of the programme, participants were better prepared to support a transparent, consistent, and accountable grievance redress system aligned with organizational and public service expectations.