Completed 4th cohort three-day training programme on Fundamentals of Banking Operations & Service Excellence, today for the employees Bhutan Development Bank Ltd. Employees deepened their understanding of core banking principles and strategies aimed at improving customer service, with a focus on operational excellence and service quality.
The programme highlighted the significance of customer analysis, quality service dimensions, and product knowledge in delivering exceptional service. It also emphasized communication skills for sales representatives, alongside foundational principles of Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter Financing of Terrorism (CFT).
Additionally, the training provided an overview of the banking sector, exploring the role of banks in the economy and various banking operations, including retail, corporate, and investment banking. Key topics such as core banking functions, account management, account opening processes, and transaction processing were also covered.