The four-day Induction Programme, conducted from 24 to 27 March 2026, was successfully completed with the participation of 12 officials from Druk PNB Bank Ltd.
The programme covered key areas of customer service, including customer analysis, service quality, communication skills, and handling customer interactions effectively. Participants also gained practical insights into core banking operations such as transaction processing, account management, and credit processing.
Additionally, important topics like regulatory compliance, risk management, treasury operations, and AML/CFT were addressed, along with security and fraud prevention measures.
Overall, the programme enhanced participants’ understanding of banking operations while strengthening their customer service competencies.