FITI successfully conducted a 3-day Customer Service Excellence Training for Financial Institutions from 28–30 September 2026, with the participation of 13 professionals from various financial institutions.
The training covered key areas including customer psychology, service quality, complaint handling, conflict resolution, customer experience, communication, teamwork, emotional intelligence, and continuous improvement.
FITI thanks all the participants and facilitators for their active participation and contribution towards creating a culture of service excellence in the financial sector.