The Customer Orientation and Communication Training Programme was successfully conducted for 10 participants from the National Pension and Provident Fund (NPPF) from 23–25 December 2025.
Over the three-day programme, participants strengthened their understanding and skills in customer service excellence, effective communication, SERVQUAL service quality dimensions, customer experience management, emotional intelligence, team collaboration, service recovery, and continuous improvement. The sessions were highly interactive, featuring self-reflection, group discussions, role plays, and practical activities relevant to public service delivery.
The programme aimed to enhance participants’ ability to build customer trust, manage challenging situations professionally, and deliver consistent, high-quality service to contributors and pensioners.
We appreciate the active participation and commitment shown by the NPPF team and wish them continued success in applying these learnings to enhance customer experience.