Today, employees of Bhutan Development Bank Ltd. completed three-days training programme on the Fundamentals of Banking Operations & Service Excellence. The programme provided a comprehensive overview of essential banking concepts and customer service strategies.
Participants explored the importance of Customer Analysis and learned about Quality Service Dimensions and the significance of product knowledge in delivering exceptional service. Communication skills for sales representatives were emphasized, along with insights into Know Your Customer (KYC) practices and foundational principles of Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT).
The training included an overview of the banking sector, detailing the role of banks in the economy and various types of operations, such as retail, corporate, and investment banking. Core banking functions, account management, account opening processes, and transaction processing