The second cohort of the fifteen-day induction programme on Professional Development Training for new recruits of BoBL was completed on 22 August 2025. This programme enhanced employees’ understanding of core banking principles and strategies focused on operational excellence and improving customer service quality. It underscored the importance of customer analysis, service quality dimensions, and product knowledge in delivering superior service. The training also emphasized communication skills for sales representatives, as well as foundational concepts of Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter Financing of Terrorism (CFT).
Participants further developed data analytics skills and the Code of Ethics, Integrity, and Accountability. Additionally, the programme offered a comprehensive overview of the banking sector, highlighting the role of banks in the economy and various banking operations, including retail, corporate, and investment banking.